Privacy Policy

At jaye9, we are committed to protecting the privacy and personal information of every player who uses our platform. This Privacy Policy explains in clear terms what data we collect from you, why we collect it, how we use and store it, and the rights you hold over your own information. By accessing or using jaye9, you agree to the practices described in this document.

This policy applies to all users of jaye9, including registered members from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar and every other city and district across Bangladesh. We encourage you to read this document carefully and contact our support team if you have any questions.

1. Information We Collect

jaye9 collects personal information through two main channels: information you provide to us directly when you create or manage your account, and information we gather automatically as you interact with our platform. We limit our data collection to what is reasonably necessary for us to deliver a secure, fair and enjoyable gaming experience.

Information You Provide Directly

• Full name, date of birth and residential address (required for identity verification and age checks — players must be 21 or older).
• Email address and mobile phone number used for account registration and communication.
• Financial and payment information including your bKash, Nagad or Rocket mobile wallet number and transaction references.
• Any documents you submit for KYC verification, such as a national identity card or passport copy.

Information Collected Automatically

• Device and browser information, including your IP address, device type, operating system, and browser version.
• Session data covering pages visited, time spent on each section, game activity, and betting history.
• Cookies and similar tracking technologies that help us remember your preferences and analyse platform usage patterns.

2. How We Use Your Information

jaye9 uses the information it holds about you for a range of purposes, all of which are aimed at operating the platform securely and improving the service we deliver to players across Bangladesh:

• Verifying your identity and confirming you meet the minimum age requirement of 21 years to access gambling services.
• Processing your deposits and withdrawals through bKash, Nagad, Rocket, Upay and other supported payment methods accurately and promptly.
• Sending you important account notifications, promotional offers (where you have opted in), and platform updates via email or SMS.
• Detecting and preventing fraudulent activity, money laundering, and any use of the platform that breaches our Terms and Conditions.
• Analysing usage patterns to improve platform performance, game selection, and the overall user experience for Bangladeshi players.
• Fulfilling our responsible gaming obligations, including monitoring player behaviour for signs of problem gambling and enforcing self-exclusion requests.

3. Payment and Financial Data

When you make a deposit or request a withdrawal on jaye9, your payment data is handled with a heightened level of security. We use industry-standard encryption protocols to protect all financial transactions processed through bKash, Nagad, Rocket, Upay, Visa, and Mastercard. We do not store complete payment card numbers on our servers.

All financial records are retained in accordance with applicable laws and our internal audit requirements. If you have a question about a specific transaction, please contact our support team with the relevant transaction date and reference number.

4. Cookies and Tracking Technologies

jaye9 uses cookies and similar tracking technologies to operate the platform effectively and to understand how users interact with it. A cookie is a small data file placed on your device when you visit our website. We use the following categories of cookies:

• Essential cookies — required for the platform to function, including maintaining your login session and remembering items in your betting slip.
• Analytical cookies — used to understand how players navigate the site, which games are most popular, and how we can improve the overall experience.
• Preference cookies — used to remember settings such as your preferred language, currency display and notification preferences.

Most web browsers allow you to refuse or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on jaye9. Continued use of the platform after being informed about our cookie practices constitutes your acceptance of those practices.

5. Sharing of Your Information

jaye9 does not sell or rent your personal information to third parties. We may share your data in a limited number of specific circumstances:

• Service providers — we work with trusted third-party companies that perform services on our behalf, such as payment processing partners, fraud detection tools, and customer support platforms. These providers are contractually bound to handle your data securely and only for the specified purpose.
• Legal and regulatory requirements — we may disclose your information when required by law, court order, or regulatory authority. We will always aim to notify you of such disclosure unless prohibited from doing so.
• Business transfers — in the unlikely event that jaye9 undergoes a merger, acquisition or asset sale, your personal data may be transferred to the new entity. We will notify you of any such change and ensure your rights are upheld.

Under no circumstances will jaye9 share your personal information with third-party advertisers or data brokers for marketing purposes without your explicit prior consent.

6. Data Retention

jaye9 retains your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Account data, including your registration details and transaction history, is typically retained for the duration of your active account relationship with jaye9 and for a defined period thereafter to comply with financial record-keeping obligations.

When your data is no longer required, we will securely delete or anonymise it. If you request deletion of your account, we will process your request within a reasonable timeframe, subject to any legal obligations that require us to retain certain records.

7. Your Privacy Rights

As a jaye9 user, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the details provided at the bottom of this page:

• Right of access — you may request a copy of the personal information we hold about you at any time.
• Right to rectification — if any of your personal data is inaccurate or incomplete, you have the right to request that we correct it promptly.
• Right to erasure — in certain circumstances, you may ask us to delete your personal data ('right to be forgotten'), subject to legal and regulatory retention requirements.
• Right to restrict processing — you may ask us to pause or restrict how we use your data while we investigate a concern you have raised.
• Right to withdraw consent — where you have given consent for us to process your data for a specific purpose (such as receiving promotional emails), you may withdraw that consent at any time.

We will respond to all privacy-related requests within a reasonable timeframe. We may need to verify your identity before we can action your request to ensure we are protecting your data appropriately.

8. Security of Your Data

jaye9 takes the security of your personal information very seriously. We employ a range of technical and organisational measures to protect your data from unauthorised access, accidental loss, disclosure, alteration or destruction. These include SSL/TLS encryption for all data in transit, secure servers with restricted access controls, regular internal security reviews, and staff training on data protection best practices.

While we strive to use commercially acceptable means to protect your personal information, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. We therefore cannot guarantee absolute security, but we commit to notifying you promptly if any breach affecting your data occurs.

9. Third-Party Links

From time to time, jaye9 content may reference game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt or Microgaming. These are third-party companies and their own privacy policies govern how they handle user data within their respective gaming environments. jaye9 is not responsible for the privacy practices of third-party game studios or software providers. We encourage you to review the privacy policies of any third-party service you interact with independently of the jaye9 platform.

10. Changes to This Privacy Policy

jaye9 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered users by email. We encourage you to review this page periodically to stay informed of how we handle your personal information.

Your continued use of the jaye9 platform after any changes to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with a revised version, please discontinue use of the platform and contact us to close your account.