Terms & Conditions

1. Introduction and Acceptance

Welcome to jaye9, an online casino and sports betting platform designed for players in Bangladesh. These Terms & Conditions ('Terms') constitute a legally binding agreement between you ('the User') and jaye9 ('the Platform'). By registering an account, accessing any part of the platform, placing a bet, or claiming a bonus, you unconditionally accept these Terms in their entirety.

jaye9 reserves the right to amend, update, or replace these Terms at any time. Continued use of the platform following any such change constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically to ensure you remain informed of any updates.

2. Eligibility and Age Verification

Access to jaye9 and participation in any real-money gaming or betting activity is strictly limited to individuals who meet all of the following criteria:

• You are at least 21 years of age. jaye9 strictly enforces a 21+ policy across all products and services.
• You are a resident of Bangladesh or are legally permitted to access online betting services in your jurisdiction.
• You are not a current employee, contractor, or immediate family member of an employee of jaye9 or its affiliates.
• You are acting solely on your own behalf and not as an agent for any third party.
• You have not previously been excluded from jaye9 or self-excluded via any responsible gaming tool.

3. Account Registration and Security

To participate in real-money activities on jaye9, you must register a single personal account. You are permitted to hold only one account per person, per household, and per device. Duplicate accounts are strictly prohibited and may result in immediate suspension of all associated accounts and forfeiture of any funds therein.

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. jaye9 will not be held liable for any loss resulting from unauthorised access to your account arising from your failure to safeguard your credentials. You must notify us immediately at [email protected] if you suspect any unauthorised activity on your account.

4. Deposits and Payment Methods

jaye9 supports a range of payment methods tailored for players in Bangladesh. All financial transactions on the platform must be conducted in good faith using legitimate funds. jaye9 does not accept deposits made on behalf of another person. Minimum and maximum deposit limits may apply and are subject to change at jaye9's discretion.

• Accepted deposit methods include bKash, Nagad, Rocket, Upay, and major bank cards (Visa, Mastercard).
• All deposits are processed in Bangladeshi Taka (BDT). The minimum deposit is ৳500 unless otherwise stated in a current promotion.
• Deposits must be made from a payment account registered in your own name. Third-party funding is not permitted.
• jaye9 reserves the right to request proof of the payment method used for any deposit, as part of standard KYC verification.

5. Withdrawals and Payout Policy

Withdrawal requests are processed by jaye9's finance team within the timeframes set out in the platform's payment schedule. Processing times may vary depending on the chosen withdrawal method and any pending KYC verification requirements. jaye9 is committed to timely payouts and will notify you by email if any delay is anticipated.

Withdrawals are subject to the following general conditions:

• You must withdraw to the same payment method used for your most recent deposit, unless otherwise approved by jaye9 support.
• The minimum withdrawal amount is ৳500. Requests below this threshold will not be processed.
• Any applicable wagering requirements on bonuses must be completed in full before withdrawal of bonus-derived funds is permitted.
• jaye9 reserves the right to conduct enhanced due-diligence checks on withdrawal requests and may request supporting documentation to verify identity and source of funds.

6. Bonuses and Promotional Offers

jaye9 offers a variety of bonuses and promotional offers to both new and existing players, including welcome bonuses, reload bonuses, free spins, and cashback promotions. All bonuses are subject to specific terms, which will be published at the time each offer is made available. In the event of any conflict between general Terms and the specific bonus terms, the specific bonus terms shall prevail.

Bonus abuse, including but not limited to using multiple accounts to claim the same offer, exploiting promotional errors, or placing low-risk opposing bets to guarantee extraction of bonus funds, is strictly prohibited. jaye9 reserves the right to void any winnings and close accounts where abuse is detected. Wagering requirements must be met before any withdrawal can be processed against bonus-derived balances.

7. Responsible Gaming and Self-Exclusion

jaye9 is firmly committed to promoting responsible gaming among its users. We recognize that gambling can become problematic for some individuals, and we provide tools to help you stay in control. Players must be 21 years or older to access any real-money services. We strongly encourage all players to gamble responsibly and within their financial means.

• Deposit limits: You may request daily, weekly, or monthly deposit limits via the responsible gaming section of your account settings.
• Self-exclusion: You may request a temporary or permanent self-exclusion from jaye9 by contacting support. Self-exclusion requests are honoured within 24 hours of confirmation.
• Reality checks: Session duration reminders can be enabled to alert you when a set period of gaming time has elapsed.
• Cooling-off periods: You may request a short-term cooling-off period of between 24 hours and 6 weeks if you feel the need to take a break from gambling.

8. Intellectual Property

All content on the jaye9 platform — including but not limited to software, text, graphics, logos, button icons, audio clips, digital downloads, data compilations, and source code — is the property of jaye9 or its content suppliers and is protected under applicable intellectual property laws. The compilation of all content on this site is the exclusive property of jaye9.

You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit any content on the jaye9 platform without the express written permission of jaye9. Unauthorised use of any materials found on this platform may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties.

9. Prohibited Conduct

In addition to any other restrictions set out in these Terms, the following conduct is expressly prohibited on the jaye9 platform. Any breach of these prohibitions may result in immediate suspension or permanent closure of your account, forfeiture of funds, and where applicable, referral to the relevant authorities.

You must not engage in any of the following prohibited activities:

• Using automated tools, bots, scrapers, or artificial intelligence to gain an unfair advantage in any game or betting market.
• Engaging in collusion with other players, match-fixing, or any activity that intentionally manipulates the outcome of a game or sporting event.
• Using funds sourced from illegal activity, money laundering, or providing false identity information during the registration or KYC process.

10. Limitation of Liability

To the fullest extent permitted by applicable law, jaye9 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of, or inability to use, the platform or its services, even if jaye9 has been advised of the possibility of such damages. This includes loss of data, loss of profits, or business interruption.

jaye9's total aggregate liability to you for any cause of action, whether in contract, tort, or otherwise, shall not exceed the total funds held in your jaye9 account at the time the claim arises. Nothing in these Terms shall limit or exclude any liability for fraud, death, or personal injury caused by jaye9's negligence.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with generally accepted international online gaming standards. In the event of a dispute arising between you and jaye9, we encourage you to contact our support team at [email protected] in the first instance. Our team will endeavour to resolve the matter within 10 business days of receiving your complaint in writing.

If a satisfactory resolution cannot be reached through our internal complaints process, you may seek independent mediation. jaye9 values every player's experience and is committed to resolving disputes fairly, transparently, and in a timely manner.